Important Member Fraud Alert – Fraudsters are spoofing our number, posing as Jolt. We'll never send links via text or ask for personal information, PIN numbers, or online banking details by phone, text, or email. If you receive a suspicious call or text, hang up and call us directly at (800) 798-2328.

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Protect Yourself from Identity Theft

Protect yourself from identity theft by using these practices:

  • Use passwords on your credit card, bank and phone accounts that only you will know; try to use different passwords for each account
  • Do not carry your Social Security card with you
  • Limit the number of credit cards you carry in your purse or wallet
  • Shred credit card statements or pre-approved credit card offers
  • Do not write your PIN on your ATM, debit, or credit cards
  • Ensure websites are secure prior to submitting your credit card number
  • Do your homework to ensure the business or website is legitimate
  • Attempt to obtain a physical address, rather than a P.O. box
  • Be aware of missed bills which could indicate your account has been taken over
  • Be cautious of scams requiring you to provide your personal information
  • Never give your credit card number over the phone unless you make the call
  • Review your credit statements monthly for any fraudulent activity
  • Report unauthorized transactions to your financial institution or credit card company as soon as possible
  • Review a copy of your credit report at least once a year – visit www.annualcreditreport.com
  • Consider placing a credit freeze on your credit report.  Visit the Federal Trade Commission for additional information.

If you have become a victim of Identity Theft:

  • File a police report with your local police or police in the jurisdiction where the identity theft took place. Obtain a copy of this report for your creditors.
  • If you feel you have become a victim of fraud related the U.S. Mail, file a report
  • Contact the credit bureau agencies to report the fraud and request that a Fraud Alert be placed on your file
  • Request a copy of your credit report and notify the credit bureau agencies of any discrepancies
  • Close the accounts that you know or believe have been fraudulently accessed or opened
  • Contact your credit card companies to request a new account number and credit card
  • Keep a written record of all correspondence with the police, credit bureau agencies and financial institutions
  • If your social security number has been used by someone else you can contact the Federal Trade Commission to file a report at 1-877-438-4338 or www.ftc.gov/idtheft
  • Fill out the Identity Theft Victim’s Complaint and Affidavit
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